At Bella Boheme, your satisfaction throughout your shopping journey is our top priority. We proudly offer Shipping Insurance to guarantee the secure and reliable delivery of your orders.

What's Covered by Shipping Insurance?

Lost in Transit - If your package goes astray during transit with Australia Post, simply reach out to our customer service team within 30 days of purchase. We'll promptly initiate an investigation with the courier service. Upon their confirmation of the lost shipment, we'll assist with sending replacement items based on availability or issue a store credit equivalent to your order value.
Delivery to an Incorrect Address - Should your tracking information indicate delivery with a signature, yet you haven't received the order, contact us within 10 days of the expected delivery date. We'll launch an investigation with Australia Post. If the investigation confirms an erroneous delivery and retrieval is impossible, we'll issue a store credit for your order's value.
Damage in Transit by Australia Post? - In the unfortunate event of your parcel arriving damaged due to handling by Australia Post, notify our customer service team within 10 days of delivery. Provide us with photos of the damaged package and its contents. If transit-induced damage is verified, we'll issue a store credit equivalent to your order value.

Exclusions from Shipping Insurance Coverage

Providing an Incorrect Address - Regrettably, if an incorrect delivery address was provided to us, we cannot offer a replacement or store credit.
Parcel Safe Dropped and Stolen - In cases where you've authorised parcel drop-off at your property using the "leave in a safe place" option, we cannot provide a replacement or store credit if the parcel goes missing.

Flexible Shipping Insurance Options

During checkout, you have the choice to add Shipping Insurance by checking the item in your cart. Please be aware that declining Shipping Insurance means foregoing coverage for lost, incorrectly delivered, or transit-damaged orders.

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Shipping Insurance

Isla Jewellery Set - Turquoise